Refund policy

Refund Policy – MartivaOnline.store

At MartivaOnline.store, we want our customers to have a smooth and satisfactory shopping experience.

Damaged or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 7 days of receiving your order.

To process your request, we may require:

• Order number
• Clear photos/videos of the product
• Photos/videos of the packaging
• A brief description of the issue

Important – Unboxing Video

For products damaged during courier delivery, customers are strongly advised to record a continuous unboxing video before opening the package. This helps us verify courier-related damage and process the claim.

Change of Mind

Refunds or returns may not be accepted simply because you changed your mind, unless otherwise stated on the specific product page.

Products must be unused, undamaged, and in their original packaging where applicable.

Refund Processing

Once your request is reviewed and approved, we will inform you about the refund process.

For refund-related assistance:

📧 martivastore01@gmail.com
📱 0347-4385922